FAQ
What materials are used in your jewellery?
At Ella Jewellery, we take pride in quality craftsmanship and meticulous attention to detail. We partner with jewellers who prioritise ethical sourcing, ensuring our pieces contribute to the well-being of both people and the planet—working towards a brighter future.
Our jewellery is crafted in sterling silver, 925 silver, 18k gold vermeil, 18k gold plating, 18k gold plated stainless steel, and rose gold plating.
How to Care for Your Ella Jewellery?
Keep your Ella Jewellery shining by cleaning with mild soap and water, storing it separately in a soft-lined pouch, and avoiding harsh chemicals—for more details, visit our Care Guide.
What is your return and exchange policy?
We accept returns within 30 days if the item is unused and in its original condition, excluding personalised and gifted items—for more details, visit our Returns & Exchange Policy.
What does the 1-year warranty cover?
Every Ella Jewellery purchase comes with a 1-year warranty covering manufacturing defects and significant colour issues—for more details, visit our Warranty Page.
Shipping
Fast shipping
We offer fast and reliable shipping worldwide. Orders are typically processed within 1-2 business days, with delivery times varying by location. For personalised items, please allow 7 business days for processing.
Order tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking details to update.
Get in touch
If you experience any issues with your order or delivery, please contact us at info@byellajewellery.com, and our team will be happy to assist you.
About us

Who We Are
At By Ella Jewellery, we believe in creating beautiful, high-quality, and hypoallergenic jewellery designed to last. Our pieces are crafted from durable, skin-friendly materials that won’t tarnish or cause irritation, ensuring everyone can wear jewellery that feels as good as it looks.

Sustainability
We are committed to ethical sourcing and sustainable practices, partnering with responsible jewellers to minimise environmental impact. Every piece is designed to be long-lasting and timeless, reducing waste and promoting mindful consumption.

1% Back to the Community
At By Ella Jewellery,1% of every order is donated to a charity of your choice—supporting mental health, women’s safety, or ending hunger—so every piece you wear makes a meaningful impact.
Let customers speak for us

1% back to the community
We believe in making a difference. 1% of every order supports social causes.
Gentle on Skin
Our jewellery is hypoallergenic and nickel-free, making it perfect for sensitive skin.
