We offer FREE worldwide shipping on all orders over $150—no extra fees, no hidden costs! Customs duties and taxes are covered.

For orders under $150, standard shipping rates apply.

Once your order has shipped, you’ll receive an email with a tracking number to check its status. Please allow 48 hours for tracking details to update.

For personalised orders, please note that the processing time is 7 - 10 business days before shipping. You will receive a tracking number as soon as your order is dispatched.

If you haven’t received your order within 14 days of your shipping confirmation, contact us at info@byellajewellery.com with your name and order number, and we’ll look into it for you.-

Free Shipping on Orders Over $150

We offer FREE worldwide shipping on all orders over $150—no extra fees, no hidden costs! Customs duties and taxes are covered.

For orders under $150, standard shipping rates apply.

Estimated Delivery Times

• United Kingdom: 5 - 10 business days
• United States: 5 - 12 business days
• Australia: 7 - 14 business days
• Canada: 7 - 14 business days
• Europe: 6 - 15 business days
• Rest of the world: 10 - 15 business days

Important Notes

• Orders are typically shipped within 1-2 business days of being placed.
• During peak sale periods (e.g., Christmas, Valentine’s Sale), dispatch may take 6-7 days due to high demand.
• Personalised items require a processing time of 7 business days before shipping.
• Delivery times depend on the courier and may be affected by traffic, weather, or busy seasons.
• Remote locations may experience longer delays, and in some cases, deliveries can take 4-6 weeks.
• We are not responsible for address errors, lost packages, or courier delays once the package has left our facility.

We appreciate your patience and support as we work to get your jewellery to you as quickly as possible!

At Ella Jewellery, we take pride in quality craftsmanship and meticulous attention to detail. We partner with jewellers who prioritise ethical sourcing, ensuring our pieces contribute to the well-being of both people and the planet—working towards a brighter future.

Our jewellery is crafted in sterling silver, 925 silver, 18k gold vermeil, 18k gold plating, 18k gold plated stainless steel, and rose gold plating.

Every piece isnickel-free and hypoallergenic, designed to be gentle on even the most sensitive skin.

Keep your jewellery shining and timeless with these simple care tips:

Cleaning Tips

• Wash gently with mild soap and water—harsh chemicals can dull the shine.
• Use a soft cloth to polish—avoid abrasive tools that can scratch.
• Regular cleaning keeps your jewellery looking brilliant every day.

Storage Tips

• Your jewellery comes with our signature Ella pouch, perfect for safekeeping!
• Store pieces separately to prevent scratches and maintain their beauty.
• A soft-lined jewellery box or pouch works best.
• Ensure your jewellery is completely dry before storing to maintain its finish.

With a little love and care, your Ella Jewellery will stay as stunning as the day you got it!

We know how important it is to find the perfect fit for your jewellery—both for comfort and style. Whether you're shopping for rings, bracelets, necklaces, or earrings, our guide will help you choose the ideal size with ease.

Ring Sizing

A well-fitted ring ensures comfort and stays securely on your finger. Here's how to find your size:

• Use a Ring Sizer – Download our printable ring sizer or visit a jeweller for professional sizing.
• Measure at Home – Wrap a piece of string or paper around your finger, mark the overlap, and measure in millimetres. Compare with our size chart.
• Pro Tip: Finger size can fluctuate with temperature—measure at room temperature for accuracy.

Bracelet Sizing

Finding the right bracelet size ensures a comfortable, effortless fit.

• Tape Measure Method – Wrap a flexible tape measure around your wrist snugly. Add 0.5–2.5 cm (¼ to 1 inch) for your preferred fit.
• String Test – Use a piece of string, adjust for comfort, then measure its length.

Necklace Sizing

Necklaces come in different lengths—here’s how to choose the best one for you:

• Measure an Existing Necklace – Use a ruler or tape measure to find the perfect length.
• Match Your Style – Chokers typically range from 14-16 inches, while longer styles start at 18 inches or more.

Earring Sizing

Earrings come in all shapes and sizes, so proportion and comfort matter.

• Check the Product Details – Always review earring measurements in descriptions to ensure the right size.
• Consider Weight & Scale – Larger hoops and studs may feel heavier—opt for lightweight styles if you prefer all-day comfort.

We’re here to help you find the perfect fit! Need assistance? Contact our team anytime.

We accept a variety of payment methods to make your shopping experience seamless. Your payment will be processed at the time of purchase, including pre-orders, ensuring your order is secured and shipped as soon as possible.

Express Checkout Available:

• PayPal
• Shop Pay
• Google Pay
• Afterpay

Simply select your preferred option at checkout and log into your account. Once your order is complete, you’ll be redirected back to By Ella Jewellery.

We accept returns within 30 days of delivery, provided the item is unused and in its original condition. A full refund will be issued minus return shipping costs.

Important Notes:

• Personalised items are final sale and cannot be returned or exchanged.
• Gifted items are non-refundable but can be exchanged for store credit.
• Gift cards are non-refundable and cannot be canceled.

Condition of Returns

To be eligible for a return, the item must be unused and in its original packaging, including any gift packaging received.

Return Shipping Costs

We do not cover return shipping costs. Customers are responsible for:

• Paying for return shipping
• Providing a tracking number as proof of return

Refunds

Once we receive and approve the return, a refund will be processed to your original method of payment.

• Refunds are calculated based on the promotional discount applied to the order.
• It may take 2-7 business days for the refund to reflect in your account.

Exchanges

We offer store credit for exchanges. Once your return is approved, we will issue a personalised store credit code. All exchanges are final.

Start a Return

If you are eligible for a return or exchange, please contact us at info@byellajewellery.com with the following details:

• Order number
• Item(s) you wish to return or exchange
• For gift exchanges, provide the full name, email, order number, shipping address, or phone number of the original purchaser.

If your order arrives damaged, please email us at info@byellajewellery.com with your order number and a photo of the item’s condition. We will assess the case and work towards a satisfactory resolution.

For any further questions, feel free to reach out to us. We're happy to help!

If you are eligible after reviewing our return policy, please reach out to us at info@byellajewellery.com with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned

At Ella Jewellery, we stand by the quality of our pieces. That’s why every purchase comes with a 1-year warranty, covering manufacturing defects and significant colour issues.

What’s Covered:

• Manufacturing defects, including damage or breakage.
• Significant gold or silver colour issues (approved claims qualify for a replacement or store credit).

What’s Not Covered:

• Lost jewellery.
• Pearl discolouration.
• Normal wear and tear, including minor damage.
• Damage from misuse, improper storage, or exposure to chemicals.
• Severe oxidation due to high pH skin levels.
• Mystery products and free gifts.

Warranty Claims & Process

If you experience a gold or silver colour issue, you may submit a claim at any time. Once approved, you’ll be eligible for a replacement or store credit (gifted jewellery is eligible for store credit only).

Important Notes:

• Store credit is calculated based on the original discount applied to the order.
• Keep all previously damaged items for future warranty claims.
• Items must have been purchased directly from byellajewellery.com.
• Ella Jewellery reserves the right to deny any claim.

To submit a claim, email info@byellajewellery.com with:

• Your current shipping address.
• Your order number.
• The item that is damaged.
• A description of the issue.
• Photographic evidence.

For any questions, feel free to reach out to our Customer Care team.