Terms & Conditions
By Ella Jewellery (trading under ABN 74 241 925 087) ("we", "us", or "our") operates this website, allowing consumers to browse, select, and purchase our products. Your use of this website is subject to these Terms and Conditions, which you accept by continuing to use our site.
1. Compliance with These Terms & Conditions
This website and its content are copyright © By Ella Jewellery. The information provided is for general use only. By accessing or purchasing from our website, you agree to comply with these Terms and Conditions.
We reserve the right to update these Terms and Conditions at any time. Changes take effect immediately upon posting. If you have an existing order, the terms that applied at the time of purchase will remain valid. Please check our website regularly for updates.
2. Your Obligations
By using our website, you agree to:
- Keep your account login details secure.
- Notify us immediately if you suspect unauthorised account access.
- Provide true, accurate, and complete information when registering and placing orders.
- Be responsible for all transactions made using your account.
You must not:
- Use a false identity or impersonate others.
- Upload harmful software, viruses, or attempt to disrupt the website’s functionality.
- Use the website for spam, fraudulent activities, or any unlawful conduct.
3. Orders, Payment & Pricing
Placing an Order
By placing an order on our website, you agree to purchase the selected product(s) for the advertised price, including any applicable shipping and taxes.
Order Acceptance & Cancellation
We reserve the right to accept or decline any order. If an order is declined after payment, we will issue a refund. Orders may be cancelled for reasons including:
- Payment issues or unauthorised transactions.
- Inaccurate personal details.
- Product availability errors.
Pricing & GST
All prices are displayed in Australian dollars (AUD) and include GST. Prices may change without notice.
Payment & Security
We process payments securely through Shopify Payments and PayPal. You must not attempt to make purchases through fraudulent or unlawful means.
4. Shipping & Delivery
We deliver according to our Shipping & Delivery Policy, which is available on our website. By purchasing from us, you agree to its terms.
5. Returns & Warranty
Returns & Exchanges
We accept returns within 30 days if the item is unused and in its original condition. Personalised items are final sale and cannot be returned or exchanged.
Customers are responsible for return shipping costs. For full details, please see our Returns & Exchanges Policy.
1-Year Warranty
All By Ella Jewellery products come with a 12-month warranty, covering:
✔ Manufacturing defects and breakage
✔ Significant gold or silver colour issues
The warranty does not cover:
✖ Lost jewellery, normal wear and tear, or improper care
✖ Tarnishing from exposure to chemicals
✖ Mystery products or free gifts
To submit a warranty claim, email info@byellajewellery.com with your order details and photos of the issue.
Allergy Disclaimer
At By Ella Jewellery, we take great care to ensure our pieces are hypoallergenic. However, some individuals may have rare sensitivities to certain metals or finishes used in our jewellery. It is your responsibility to be aware of any allergies you may have to metals (such as gold, silver, or other alloys) or any coatings applied to our jewellery before making a purchase.
As we are unable to determine individual medical histories, By Ella Jewellery will not be held liable for any allergic reactions that may occur as a result of wearing our jewellery. If you have known metal allergies or sensitivities, we recommend consulting with a healthcare professional before purchasing.
6. Privacy & Data Protection
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data.
7. Promotions & Gift Vouchers
- Promotional vouchers are non-refundable and cannot be exchanged for cash.
- Offers may have specific conditions and are valid for a limited time.
8. Intellectual Property
All content on this website, including text, images, and branding, is the property of By Ella Jewellery. You may not use, modify, or distribute any material without our written consent.
9. Liability & Disclaimer
We provide this website "as is" and do not guarantee uninterrupted or error-free use. We are not liable for:
- Loss or damage due to website disruptions, delays, or errors.
- Third-party services linked on our website.
- Inaccuracies in product descriptions or availability.
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at info@byellajewellery.com.
Last updated: February 2, 2025.