We accept returns within 30 days of delivery, provided the item is unused and in its original condition. A full refund will be issued minus return shipping costs.

Important Notes:

• Personalised items are final sale and cannot be returned or exchanged.
• Gifted items are non-refundable but can be exchanged for store credit.
• Gift cards are non-refundable and cannot be cancelled. 

Condition of Returns

To be eligible for a return, the item must be unused and in its original packaging, including any gift packaging received.

Return Shipping Costs

We do not cover return shipping costs. Customers are responsible for:

• Paying for return shipping
• Providing a tracking number as proof of return

Refunds

Once we receive and approve the return, a refund will be processed to your original method of payment.

• Refunds are calculated based on the promotional discount applied to the order.
• It may take 2-7 business days for the refund to reflect in your account.

Exchanges

We offer store credit for exchanges. Once your return is approved, we will issue a personalised store credit code. All exchanges are final.

Start a Return

If you are eligible for a return or exchange, please contact us at info@byellajewellery.com with the following details:

• Order number
• Item(s) you wish to return or exchange
• For gift exchanges, provide the full name, email, order number, shipping address, or phone number of the original purchaser.

If your order arrives damaged, please email us at info@byellajewellery.com with your order number and a photo of the item’s condition. We will assess the case and work towards a satisfactory resolution.

For any further questions, feel free to reach out to us. We're happy to help!