At Ella Jewellery, we stand by the quality of our pieces. That’s why every purchase comes with a 1-year warranty, covering manufacturing defects and significant colour issues.

What’s Covered:

• Manufacturing defects, including damage or breakage.
• Significant gold or silver colour issues (approved claims qualify for a replacement or store credit).

What’s Not Covered:

• Lost jewellery.
• Pearl discolouration.
• Normal wear and tear, including minor damage.
• Damage from misuse, improper storage, or exposure to chemicals.
• Severe oxidation due to high pH skin levels.
• Mystery products and free gifts.

Warranty Claims & Process

If you experience a gold or silver colour issue, you may submit a claim at any time. Once approved, you’ll be eligible for a replacement or store credit (gifted jewellery is eligible for store credit only).

Important Notes:

• Store credit is calculated based on the original discount applied to the order.
• Keep all previously damaged items for future warranty claims.
• Items must have been purchased directly from byellajewellery.com.
• Ella Jewellery reserves the right to deny any claim.

To submit a claim, email info@byellajewellery.com with:

• Your current shipping address.
• Your order number.
• The item that is damaged.
• A description of the issue.
• Photographic evidence.

For any questions, feel free to reach out to our Customer Care team.